Last Updated: February 28, 2026
This Privacy Policy explains how Moozix LLC ("Moozix," "we," "us," or "our") collects, uses, discloses, and protects personal information when you use Moozix.com and related services (the "Service").
1. Information We Collect
- Account Data: Name, email, login credentials, account preferences, and related profile data.
- Transaction Data: Purchase records, plan status, billing metadata, and credit balances/usages. Payment card data is handled by payment processors and not stored in full by Moozix.
- User Content: Audio, stems, images, text prompts, references, project metadata, and other media/files you upload or create.
- Generated Content: Songs, stems, mixes, masters, images, videos, analysis, and other outputs produced through the Service.
- Usage/Device Data: IP address, browser/device details, referring URLs, pages viewed, clicks, timestamps, error logs, and diagnostic telemetry.
- Cookies/Tracking: Cookies and similar technologies used for sessions/authentication, analytics, and marketing measurement.
2. How We Use Information
- Provide, operate, maintain, and improve the Service.
- Process your requests and generate requested outputs.
- Authenticate accounts, prevent abuse/fraud, and secure systems.
- Process purchases, billing, and credit events.
- Send transactional notices (security, billing, account, support).
- Send marketing communications where permitted (with opt-out).
- Monitor performance, quality, and reliability.
- Comply with legal obligations and enforce Terms.
3. How We Share Information
We do not sell personal information for money. We share data only as needed for business operations and legal compliance, including:
- Infrastructure/Storage Providers: For app hosting, databases, backups, and media storage/delivery.
- AI/Media Processing Providers: For processing prompts/files and returning requested generated or transformed outputs.
- Payments Providers: For subscriptions, purchases, billing events, and fraud checks.
- Analytics/Advertising Providers: For website analytics and campaign measurement (for example, Google tags and similar tools).
- Communications/CRM Providers: For support and customer messaging (for example, email/chat engagement tools).
- Professional Advisors / Legal: When needed for audits, compliance, legal defense, or lawful requests.
- Business Transfers: In merger, financing, acquisition, reorganization, or asset sale contexts.
4. Cookies and Tracking Technologies
We use cookies and similar technologies for login/session management, security, product analytics, and marketing attribution. You can control cookies through browser settings, though disabling some cookies may impact functionality.
5. Data Retention
We retain data for as long as reasonably necessary to provide the Service, comply with law, resolve disputes, enforce agreements, and protect against abuse.
- Account/Transaction Records: Retained while account is active and as needed for tax/accounting/legal obligations.
- User/Generated Content: Retained while your account/projects remain active, subject to product storage limits and operational retention practices.
- Logs/Diagnostics: Retained for security, debugging, and performance analysis for reasonable periods.
- Backups: Residual data may persist in encrypted backups for a limited period before deletion cycles complete.
6. Security
We use administrative, technical, and organizational safeguards designed to protect data (for example, access controls and encryption in transit). No method is 100% secure; we cannot guarantee absolute security.
7. International Transfers
Moozix operates primarily in the United States. If you use the Service from outside the U.S., your data may be transferred to and processed in the U.S. and other countries where providers operate.
8. Your Rights and Choices
- Access/Update: You can update certain account information in-product.
- Deletion Requests: You may request account/data deletion by contacting support@moozix.com. We may retain limited data where legally required or for legitimate security/business purposes.
- Marketing Opt-Out: You can unsubscribe from marketing emails. Transactional/service emails are still sent as needed.
- Region-Specific Rights: Depending on your location (e.g., California, EEA/UK), you may have rights to access, correct, delete, restrict, object, or port certain personal data.
9. Children’s Privacy
The Service is not intended for users under 18. We do not knowingly collect personal information from children under 18.
10. Third-Party Sites and Services
Our Service may link to or integrate with third-party services. Their practices are governed by their own privacy notices, not this Policy.
11. Changes to this Policy
We may update this Privacy Policy from time to time. Changes are effective when posted unless otherwise stated. Material changes may be highlighted by additional notice where appropriate.
12. Contact
If you have questions or privacy requests, contact:
Moozix LLC
Atlanta, GA, USA
Email: support@moozix.com
Attn: Privacy Officer
