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Reset your password or update account details

Recover access and change your name, email or password from the account screen.

In this guide
  1. Reset a forgotten password
  2. Update your details while signed in
  3. Ask for help safely

Reset a forgotten password #

  1. Open Reset password.
  2. Enter your account email and request a reset link.
  3. Check your inbox and spam folder.
  4. Open the reset link and enter the new password in the form.
  5. Sign in again and return to Studio.

Use the newest valid reset email. If a link has expired or already been used, request another rather than sharing the old link.

Update your details while signed in #

  1. Choose Account in the main menu.
  2. Edit Your name or Email address as needed.
  3. Enter a new password only if you want to change it. Leave the password field blank to keep the current one.
  4. Choose Save Changes and read the resulting message.

Billing changes are separate: Manage Billing leads to subscription management. Updating the account form is not the same as changing a subscription.

Ask for help safely #

If you no longer have access to your account email, contact support@moozix.com and describe the issue. Do not send your password, reset token, bank code or full payment card details.

For account or personal-data deletion requests, use the same support address. Deleting one session removes that session; it does not delete the entire account.