Manage or cancel your Pro subscription
Find billing details, invoices, payment methods and cancellation in the Stripe customer portal.
Open subscription management #
- Choose Account in the top menu.
- Choose Manage Billing.
- On the Pro status page, choose Manage subscription.
- Follow the secure Stripe customer portal to manage the subscription, payment details or invoices.
If your account is Free, the Pro page instead offers subscription checkout. Sign in with the email tied to the purchase before concluding that a paid account is missing.
Cancel future renewal #
Use the cancellation option in the Stripe portal and review the effective date before confirming. The portal shows the actual billing status and when access will end.
Deleting a Studio session is not cancellation. A one-time $5 project pack is not a subscription, so it has no recurring renewal to cancel. For a billing question or refund request, email support@moozix.com; do not include full card numbers.
Before Pro ends #
Download the files you want to keep. When the account returns to Free, Pro-only features stop being available and sessions adopt the Free inactivity policy.
The Free track allowance is 16; Pro's is 38. Do not rely on a later visit preserving a larger old project after a downgrade. Completed WAV files you already downloaded remain yours.