Browse help topics
Troubleshooting
Get unstuck with uploads, playback, processing and payments.
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An upload or audio file could not be prepared
Check formats, size, duration, connection and error states before uploading a replacement.
A session is queued or balancing for too long
Understand the processing states, what can keep mastering unavailable and what to do about a stuck job.
Playback is loading or there is no sound
Check preview readiness, track state, mute/solo, device audio and browser limitations.
A part is missing or the balance sounds wrong
Check the source, instrument labels, duplicates, mute state and processing status before changing the master.
A payment or download did not finish
Recover an interrupted checkout, confirm existing access and retry a granted download without paying twice.
Use Moozix on a phone or tablet
Upload from Files, work with the full-screen controls and save WAV downloads on mobile.